Warranty

Warranty & Return Policy

Effective Date: June 9, 2025

Items Not Eligible for Warranty or Returns

The following products are not covered by any warranty or return policy:

  • Digital goods or downloadable software

  • Peripherals (e.g., keyboards, mice, monitors)

  • Add-ons or optional upgrades

  • Products sold “as-is” or marked as broken/for parts

  • Surplus or overstock inventory

PC Build Warranty Coverage

Standard Protection

  • 72-Hour Exchange for Non-Functional Systems
    If your PC arrives inoperable, you may request an exchange within 3 days of delivery.

  • 12-Month Limited Hardware Warranty
    All eligible systems include a 1-year warranty covering hardware malfunctions and original software or operating system installation issues.

Extended Warranty Option

Customers may purchase extended warranty coverage at the time of checkout. Extended protection must be selected during the original order and offers additional support beyond the standard 12-month term.

What the Warranty Covers

If a covered issue occurs during the warranty period:

  • We handle all hardware replacements through the manufacturer’s RMA process

  • Shipping to and from our facility is fully covered

  • Diagnostic labor and hardware installation are included at no cost

  • The repaired system will be returned to you promptly and free of charge

What Voids the Warranty

Your warranty will be immediately void if:

  • Any hardware is swapped, upgraded, removed, or modified

  • You overclock, undervolt, or alter BIOS settings

  • You install or configure software outside the original system setup

  • Unauthorized service is performed on the system

Warranty Exclusions

The warranty does not cover:

  • User-caused errors, damage, or misuse

  • Software issues unrelated to the original configuration

  • Malfunctions due to connected peripherals or external accessories

  • Data loss or recovery assistance

  • Damage from environmental events such as power surges, fire, or water

Warranty Conditions

  • Coverage is valid only in the United States

  • Applies under normal use conditions

  • Damage due to improper packaging, transport, or third-party repairs is not covered

Refund Policy

  • Refunds are only issued if the product arrives non-functional

  • Refunds will not be given for unmet performance expectations

  • Refunds for accidental or incorrect orders will be issued minus any transaction fees